Welcome to Philips Chat, you're chatting with Frank. How may I help you?
Me: Hi, could you explain to me why the Philips Lumea is not available in the US?
Frank: Philips Lumea is not yet launched in US.
Me: I know
Me: I'm curious to know, why it's available in Europe (for quite a while now), but not the in the US
Frank: When it is launched, the information will be available on Philips US website.
Me: I was going to post about this on my blog, and would appreciate if Philips would give me some more information
Me: (If I write that it's probably not FDA approved or a liability issue, it might scare potential buyers away)
Frank: I'm sorry we can not comment on this. However, you may directly contact our Marketing Team at 203 351 5000 to inquire about this - and they will be able to help you with the reason.
Me: Do you think you could forward my request to the marketing team, and they will send me an email with some more information?
Frank: No, we can not forward any request to marketing team. We can only provide supports for products launched in US, but we can not comment on why some products are not launched.
Me: OK. Thanks!
Frank: You're welcome.
Frank: Thank you for contacting Philips Consumer Lifestyle. We hope we brought Sense and Simplicity to you today. Our chat agents are available 24 hours a day, 7 days a week.